Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. This is because it’s necessary for connecting to the wider Virgin Media network. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. com, the comparison and switching service. 0. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 255. on 20-10-2022 20:53. It’s constantly broadcasting these signals like a radio station. Options. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Select one of the three options below to find out what you can recycle at home or in your local area. “In 2020, we refurbished and reused 1. There are four ethernet ports, three allowing for. Redeem Offers. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Remove any unwanted software that may have been installed. Best done from a wired connection. This may also be called Administration, History, or Logs depending on your router. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. all set up and running. Called 789 and was told to take it to the local dump. To run the scan, simply connect to your. The router itself is constantly flashing the green double arrows. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. With the Super Hub 2ac on your side you can do it all. Go to solution. Information about your Super Hub router and 50Mbits Business Broadband. The router will reissue IP addresses when one device leaves and another device connects. 168. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Open a web browser and go to 192. Call in and they will book a Tech to do that. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. This latest future-proof WiFi. Step 4. 1 (192. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Reset Your. Some routers may immediately delete your router history logs so this step is not necessary. I'm a Very Insightful Person, I'm here to share knowledge. Slow performance. iamdanforth Posts: 4. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. The research, released on the eve of Global. Options. If you decide to use this, you can create a protected network in your home. I have changed my broadband hub 3. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. You will find the PM in the top right corner of your page in your inbox. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. 5Gbps speed LAN (Ethernet) port. 13-12-2021 15:21. ” At present Vodafone. Again use a cable that carries gigabit speeds. Due to this, I think an engineer's visit will be required to be on the safe side for you. The 192. Keep the community welcoming for all. Options. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. We have had new router and need to find IP address, how do I find my IP address. Broadband. Hello, I recently moved into a rented property. 11ax. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 8. Click on the “> Check router status” button. Don’t plug the power cable into a plug socket yet. . If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. SpeedNew to Virgin Media. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. - Wi-Fi extender pods are currently. Virgin Fibre Areas only. However, with the Hub 5, Virgin Media might have made a router worth keeping. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. 0. This can be done for a one-off £25 charge. Your logs are now deleted. Switch on your TV, then using your own TV remote press the Input, AV or Source button. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. Virgin Media launches its first ever WiFi 6 broadband router. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . So the connection isn't saturating. Business Customers. The best way to cancel Virgin Media is over the phone. Click yes or agree . WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Click Clear All or Delete All. You can discuss the preferred layout with the VM technician. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Forum; Apps. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Keep the community welcoming for all. At last, save your settings. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. 255. 168. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Leave it off for about 10 seconds. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Here you’ll find all the help you need for Virgin Media related problems and issues. BT charges for unreturned routers. VM BB TV Landline. These require a subscription and will only work if your old router allows custom firmware. I need to be 'connectable'. The research, released on the eve of Global Recycling Day,. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. I switched mine out in November 2020 and it’s not skipped a beat since. Account - Mobile. But the part that says you should recycle some old items is wrong. At Clearabee we have a number of options that can see your routers and other items collected from your home. To return your equipment, simply click the link and follow the instructions. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Take the equipment and returns form to your nearest Virgin store. Web Safe only works when you’re connected to your Virgin Broadband at home. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. First published on Tue 4 Apr 2023 03. Begin by accessing the settings of your. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. 00 am this morning I get a text and email asking me to please return unused equipment. Although this question has appeared before the answers vary and I need definitive advice. Virgin Media Hub 5 to replace my Hub 3. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. During a vishing call, you may have asked to download. Pack up your equipment in the Virgin Media recycle kit provided. I could return the equipment if I can confirm that Yodel are still the delivery agent for VM. Thick walls have a big impact on your Wi-Fi signal strength. Many thanks, David. Plug the cables into the Hub. This latest future-proof WiFi. A great router with excellent parental controls. 0 hub. The best location for a router is a central location with a lot of open space and the fewest walls and doors. Update: Steve the virgin media guy came today and took the router. Hello, I recently moved into a rented property. Should all be working. Options. Do: use the Connect app to run a super-intelligent WiFi home scan. Find the Security Settings option, and location the Channel drop down menu. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 0) than the Wifi6 AP (255. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. To run the scan, simply connect to your. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. To log into the interface to change settings you need to use the Setting password, not the wifi password. First, check that your device is running the latest software as this might be causing the issue. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. 1 (192. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Networking and WiFi. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. It also supports the WiFi 6 standard (also known as ax), as well as 2. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. In North America you can choose to purchase your own modem. They detect the signals and send back data of their own via invisible WiFi. which. Virgin Media; My Virgin Media; Shop;. Modem-only. No setup fee. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Hey @mburnip12, thanks for reaching out to us on the forums page. Although this question has appeared before the answers vary and I need definitive advice. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. 5 out of 5. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. You should look at getting a better router and use hub in modem mode. 168. Apps and extras. 5 months ago I was upgraded from Hub 3 to 5. Disconnect all unneeded ethernet cables from the rear of the Hub. Virgin Media provides 4 different types of routers based on a similar design. Equipment remains our property and we charge for anything unreturned. The landlord scrapped it off and threw it away. I'm a Very Insightful Person, I'm here to share knowledge. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. I got a TP Link archer C80 on amazon. 168. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. How to replace your Virgin Media Hub. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Returning Virgin Media equipment. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. So just wanted this on record. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. 0. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. When you place your order, we'll let you know. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. The simplest approach would be to return the router to upstairs. Account - Cable. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. 0. Some routers may immediately delete your router history logs so this step is not necessary. Our most popular rubbish removal service is our ‘Man and Van’ collection. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Contact Us. I closed my original virgin media account in late February 2022 approximately. co. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. Send the email to equipmentreturns@virginmedia. Most QuickStart kits have just 6 cables, connectors and powerlines to. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. . 3m items, including set-top boxes. Once you’ve. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. co. At least 30Mbps download speeds in every room or £100 one-off credit. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Download your label, post it for free. 10 REPLIES. We would like to show you a description here but the site won’t allow us. Step 2: Press and Hold the Reset Button. on 03-06-2023 09:36. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. 06-05-2019 12:19. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Further exclusions & legal stuff apply. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. How does it. Stand your ground when it comes to getting a good router, too. Finally got a new router which is amazing. It might flash or change colour when you first turn the Hub on or after a restart. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Unplugged router, etc. 16-10-2022 17:16 - edited 16-10-2022 17:20. - 5374486. The questions look quite generic and we share the same network service. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. Click on the Wireless Network Settings option. Parental controls are a set of tools designed to protect and keep children safe online. 8. So thats what i did. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. - The new routers currently do not have a router mode (at the moment). There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Broadband, TV and landline. Click System Log. O2 Recycle Login . After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. co. So lets look at the problems that can happen. Excludes broadband faults and broadband network outages. Working hard to help connect the nation, shop our offers and order online. Simply ring our friendly customer service team. On a Hub3/4/5, you could first try separating the SSID's of the 2. Virgin Media broadband customer reviews. 1 modem mode. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. O2 shop or local council recycle yard. The positive reviews for Virgin Media. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Thank you in ad. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. Alternatively, you can restart your router via the Virgin. Our processes have been developed to minimize waste and. Instead, it has to do with your router and the security you have configured on your own local devices. To find your nearest collection point, just go to recycle-more. Some. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. 0 Kudos. co. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. “In 2020, we refurbished and reused 1. In response to Fiz1605. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. It's at least 7 years old! We would love. Virgin Media was founded in 2006. Click on the “Upstream” tab, copy the text and paste into your reply. Excludes broadband faults and broadband network outages. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Use the old router as a network switch. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Weve been with Virgin for YEARS. Contact your ISP. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. 5Gbits/sec Ethernet port for even faster wired connections. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. On this letter, there is a label sticker. I have cancelled my Virgin Media and have to return equipment. 10 REPLIES. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. on 13-01-2023 12:13. D01 C9W8. A quick guide on how to dispose of and return your old router. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 0. Although it can look tidier, hidden corners of your. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. I don't work for Virgin Media. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Save the trip to the tip for faulty hardware. Depress the pinhole switch for a timed 60 seconds then release. Accessing Your Router Settings. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. 5 months ago I was upgraded from Hub 3 to 5. Quickstart is the quickest and easiest way to setup our services. Right now I've. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. This promotion means you won’t pay the usual setup fee of £35. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. You get the picture. 1 router mode or 192. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. Next, enter your username and password. This is the same situation with me. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. uk 7. At least 30Mbps download speeds in every room or £100 one-off credit. Excludes broadband faults and broadband network outages. The. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Options. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Set up a guest network. There's life in your old router yet. It'll use the management IP 192. uk. 2) Turn off the hub and disconnect any Ethernet cables. They will be charged for not returning any rented equipment that VM want back. Most electrical and electronic items can be recycled and.